Terms and Conditions

These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with http://subscription.sontechk.com.hk website (the "Service") operated by Sontec Technology Company Limited ("SONTEC", “us”, "we", or "our").

Please read these Terms and Conditions carefully before using the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access and use the Service.

Purchases

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant

• You have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that
• The information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Term of sales

The user must access the Sontec POS solution through a data network (wired broadband or Wi-Fi is recommended) to ensure the system operates properly. The company will not be responsible for any related fees.

Users must understand and agree that the system’s performance may be affected by the stability and speed of the data network and connection. Users should contact their network service provider for any related issues, as the company will not be liable for errors related to the data network.

We only provide the products and services listed in the solution. For any additional or modified product features or service requests, please contact our consulting team directly.

If users require any on-site technical support, they may contact our consulting team to purchase additional on-site support services.

All product and service fees must be paid in advance. If the user fails to make the next payment according to the terms, or if the user terminates the service, the user account will be deleted, and the related data will be removed after 90 days.

We recommend that users back up important data daily by printing or saving relevant reports.

Availability, Errors and Inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Games, Contests, Sweepstakes and Promotions

Any games, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Subscriptions

Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set either on a monthly or annual basis, depending on the type of subscription plan you select when purchasing a Subscription.

At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or SONTEC cancels it. You may cancel your Subscription renewal either through your online account management page or by contacting SONTEC‘s customer support team.

A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide SONTEC with accurate and complete billing information including full name, address, state, zip code, telephone number, and a valid payment method information. By submitting such payment information, you automatically authorize SONTEC to charge all Subscription fees incurred through your account to any such payment instruments.

If automatic bill transfer fails for any reason, SONTEC will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.

Free Trial

SONTEC may, at its sole discretion, offer a Subscription with a free trial for a limited period of time ("Free Trial").

You may be required to enter your billing information in order to sign up for the Free Trial.

If you do enter your billing information when signing up for the Free Trial, you will not be charged by SONTEC until the Free Trial has expired. On the last day of the Free Trial period, unless you cancelled your Subscription, you will be automatically charged the applicable Subscription fees for the type of Subscription you have selected.

At any time and without notice, SONTEC reserves the right to

• Modify the terms and conditions of the Free Trial offer, or
• Cancel such Free Trial offer.

Fee Changes

SONTEC, in its sole discretion and at any time, may modify the Services fees for the Subscriptions. Any Services fee change will become effective at the end of the current Billing Cycle.

SONTEC will provide you with a reasonable prior notice of any change in Services fees to give you an opportunity to terminate your Service before such change become effective.

Your continued use of the Service after the Services fee change comes into effect constitutes your agreement to pay the modified Service fee amount.

Refunds

Except when required by law, paid Service fees are non-refundable.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement ("Infringement") of any person.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of "Copyright Infringement" of support@sontechk.com.hk and include in your notice a detailed description of the alleged Infringement.

You may be held accountable for damages (including costs and attorneys fees) for misrepresenting that any Content is infringing your copyright.

Intellectual Property

The Service and its original content (excluding Content provided by users), features, functions, trademarks, labels and marks are and will remain the exclusive property of SONTEC and its licensors. The Service is protected by copyright, trademark, and other laws of both the Hong Kong and foreign countries. Our trademarks and trade dress may not be used, copied or reproduced in any way in connection with any product or service without the prior written consent of SONTEC.

Link to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by SONTEC.

SONTEC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that SONTEC shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

SONTEC may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon services termination, your right to use the Service will immediately cease.

If you wish to terminate your account, you may simply discontinue using the Service.

Liability

In no event shall SONTEC, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

(i) your access to or use of or inability to access or use the Service;

(ii) any conduct or content of any third party on the Service;

(iii) any content obtained from the Service;

(iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

SONTEC its subsidiaries, affiliates, and its licensors do not warrant that:

1. i) The Service will function uninterrupted, secure or available at any particular time or location;
2. ii) Any errors or defects will be corrected;

iii) The Service is free of viruses or other harmful components;

1. iv) The results of using the Service will meet your requirements.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. Any constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about this Privacy Policy, please contact us

Privacy Policy

Overview

SONTEC aims to provide merchants (hereinafter referred to as "you" or"merchants") a “Software as a Service” platform (hereinafter referred to as “SONTEC” or the “Platform”) with all-in-one solutions for website building, leads generation, physical store Point of Sales system (POS) and other e-commerce related services.

When you visit our websites and use the Platform, we may collect and use personal information about you (including your employees and/or persons who act on your behalf). We may also collect and use personal information from your customers on your behalf under your entrustment if they visit or purchase on the SONTEC empowered store. We are fully aware of the importance of personal information to you and your customers (collectively the “Personal Data Subjects”) and we are committed to ensure integrity and security of the Platform.

This SONTEC Privacy Policy (hereinafter referred to as “Privacy Policy”) is formulated in accordance with the applicable law and regulations. We hope that The Privacy Policy will help you to understand why, what and how we collect, use, store, share, transfer and disclose personal information in the process of providing SONTEC products/services, as well as the purpose, method, scope, and information security protection measures;  how the Personal Data subject realizes the rights and methods of managing its personal information. You shall carefully read and thoroughly understand the Privacy Policy before using this platform, and use the relevant products and/or services of the platform after confirming your full understanding and consent. You shall immediately stop using this platform and any SONTEC services if you do not agree with any content of this policy. In order to help you read and understand, we set out key definitions in the appendix to this Privacy Policy. Please pay special attention to the following important notes:

1. SONTEC primarily provides services to you, our merchants, to facilitate your Online (POS) and Offline (Physical Store POS) business. If you use any SONTEC services to support your store, in order to provide relevant SONTEC services to you, we may, on behalf of you and under your entrustment, collect the personal information of your customers who visit or place an order on the store, and process such personal information as directed by you. Legally speaking, we are a “data processor” and we act so in accordance with the agreement we entered with you as well as this Privacy Policy. You, as the personal data controller, assume all responsibilities towards its customers. Because you decide how the personal information of your customers will be used, you need to make sure your customers understand how you (and how we on your behalf) collect and process their personal information. You should do this by, at a minimum, posting a privacy policy on your store that describes the information you collect, how you use it, and who you share it with. It is your sole responsibility to respond to queries and requests from your customers with regard to how you process their personal information. If the customers have questions about how a specific merchant or store uses and process their information, please visit their privacy policy.

2. Important contents are bolded for your special attention. Sensitive personal information is highlighted in bold and italic. Please pay special attention when reading. Before providing us with any sensitive personal information, you acknowledge that you have considered and confirmed to provide such information as appropriate. You hereby agree that your sensitive personal information maybe processed for the purposes and in the manner described in this Privacy Policy.

3. SONTEC only provides services to users aged 18 and above. We do not collect information from or provide any products and/or services on the Platform to minors under the age of 18. Before using our products and/or services, please confirm that you meet the age requirements and have carefully read and understand the details of this Privacy Policy. We will not knowingly collect personal information from minors under the age of 18. If you find that we have inadvertently collected personal information from minors, please notify us immediately and we will try to delete the relevant data as soon as possible.

4. There are multiple ways for you to exercise rights over your personal information, including but not limited to accessing or correcting your personal information, deleting your personal information, closing your account, withdrawing your consent and getting responses in time, so as to ensure your control over your personal information.

This Privacy Policy will help you understand the following:

1. What we collect and how we use personal information
2. How we use “cookies” and other similar tracking technologies
3. How we process, share, transfer and disclose personal information
4. How you exercise right over your personal information
5. How we retain and protect personal information
6. How we update this Privacy Policy
7. How to contact us
8. Definitions

1. What we collect and how we use personal information

In order to achieve the purposes as set forth in this Privacy Policy, we will collect and use your personal information provided by you voluntarily, generated when you use the Platform, and obtained by us from third parties, in accordance with the principles of legality, legitimacy and necessity. Unless otherwise permitted by law, we will only collect and use personal information with your authorization. Please ensure that you have obtained explicit consent from your customers for you to use such personal information.

You understand that the features of the Platform or any SONTEC products and/or services may update and evolve with development of business strategies. If we will collect or use the personal information for any purposes other than those specified in this Privacy Policy, we will inform you with reasonable notice and obtain your consent before collecting or using such personal information.

About Information we collect and how to use such information

Information you provide us about you and your employees or authorized persons, such as your name, email address, phone number, third-party account, and log-in password. We may also ask you to provide us with your address, business registration number, and tax number under certain circumstances.

In order to verify your identity, and verify your employees, or authorized persons; to provide you information related to the use of the Platform (such as providing verification code, contact you about use and problem of the Platform, issue to you billing or invoice), and to provide you update on new features or services on the Platform.

Payment or billing information you provide, such as your credit card number, debit card number or bank account number, and your billing records, are directly to the payment gateway service provider, Stripe, Inc.. And we will not store or keep those information.

If the content contains any personal information, please ensure that you have obtained the explicit consent of the “Personal Data Subject”.

In order to provide you relevant services on the Platform, including to conduct store management and customers management.

We will collect via “cookies” or similar technologies: device information, including your (and those of your employees and authorized persons) frequently used personal devices, including the IP address, device model, device identification number, operating system, resolution, and telecom operator; and log information, including network diagnosis, lag information, click events, click records, browsing history and potentially unsafe URLs, and retain them as required by applicable laws.

In order to provide you use of, and to improve the features and services of the Platform, to provide you with personalized and customized services; to advertise and market new features and services to you; to identify and troubleshoot issues.

Information of your customers uploaded by you into the Platform, such as your customers’ name, email address and phone number. Information your customers provide us about them, such as:

• Information your customers provide at the time of member registration, such as their name, email address, phone number and other information that you authorized to collect (such as birthday);
• Information your customers provide at the time of checkout, such as their name, email address, phone number, delivery information and payments information.

Browsing history, behavior data, and device information that we collect through “cookies” or similar technologies, such as network connection, IP address, and details how they browse the store.

In order to provide you relevant services and to carry out store operation and customers managements, such as to complete the transactions, fulfill orders, transaction monitoring, prevent fraud, to provide information about your new products, and to identify and troubleshoot issues.

In order to optimize our features and services and to provide you with more customized features and services, such as to provide you data analysis of your customers to help you achieve business growth.

Please refer to the section under this Privacy Policy about requirements for you to obtain authorization from your customers.

When you apply for and use SONTEC POS and/or HR System, you provide us with more information about you, including your address, store name, email address, and opening hours.

It is used to establish and manage your SONTEC POS and/or HR System account, provide you with SONTEC POS and/or HR System services, and ensure the security of account information

(1a) Authorization and consent of customers

You hereby acknowledge and authorize us to collect, store and process personal information from your customers for you to use the Platform and SONTEC services, and hereby undertake to us that you have obtained sufficient and necessary authorization, consent and permission from your customers for us to directly collect and use their personal information required to perform relevant services. When you provide us with personal information of any third parties (including your customers) for our further process, you shall ensure that you have obtained sufficient and necessary authorization, consent and permission from such third parties for us to process such personal information for the purpose as requested by you. Nonetheless, we reserve the right to reject your request due to legal or regulatory requirements or restraints.

(1b) Exceptions to the authorization or consent requirements

According to applicable laws and regulations, the consent of the Personal Data Subject is not required for collection and use of their personal information under the following circumstances:

(a)   Related to the performance of obligations under laws and regulations;

(b)   Directly related to national security or national defense security;

(c)   Directly related to public safety, public health and major public interests;

(d)   Directly related to criminal investigation, prosecution, trials and enforcement;

(e)   For the purpose of safeguarding the life, property and other major legitimate rights and interests of the Personal Data Subject or any other person, but it is difficult to obtain the authorization and consent of that person;

(f)   The personal information involved is disclosed to the public by the Personal Data Subject;

(g)  Necessary for signing and performing the contract as required by the Personal Data Subject;

(h)  Collection from lawfully and publicly disclosed information;

(i)   Maintenance as necessary for the safe and stable operation of the Platform, such as troubleshooting;

(j)   Other circumstances as stipulated by laws and regulations.

2. How we use “cookies” and other similar tracking technologies

(2a) What are "cookies"

A cookie is a small file stored in the Personal Data Subject’s computer, mobile phone or any other smart terminal device by the website server when it logs into the website or browses website content, usually containing identifiers, site names and some numbers and characters. When the Personal Data Subject visits the website again, the website can identify the browser of the Personal Data Subject through cookies. Cookies may store user preferences and other information.

(2b) How “cookies” are used

When a Personal Data Subject uses our website, we may collect the device model, operating system, device identifier and login IP address information of the Personal Data Subject through cookies or similar technologies, as well as cache the browsing information and clicking information of the Personal Data Subject, so as to view the network environment of the Personal Data Subject. Cookies allow us to identify a Personal Data Subject when it visits the website, continuously optimize the user friendliness of the website and make adjustments to the website according to the needs of the Personal Data Subject. The Personal Data Subject can also change the settings of the browser so that the browser does not accept cookies on our website, but this may affect the Personal Data Subject 's use of some features of the website.

On SONTEC website, with the help of cookies and other similar technologies, we can identify whether a Personal Data Subject is our user or the user’s customers each time the Personal Data Subject uses the Platform, SONTEC services or the store empowered by SONTEC, without having to re-login and authenticate on each page.

(2c) How to manage “cookies”

Personal Data Subject can manage or delete certain categories of tracking technologies according to their own preferences. Many web browsers have a Do Not Track feature that sends a Do Not Track request to the website.

In addition to the controls we provide, a Personal Data Subject may choose to enable or disable cookies in their Internet browsers. Most Internet browsers also allow Personal Data Subject to choose whether to disable all cookies or only third-party cookies. By default, most Internet browsers accept cookies, but this can be changed. For more information, see the Help menu in your Internet browser or the documentation of your device.

The following links provide instructions on how to control cookies in all major browsers:

- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en

- IE: https://support.microsoft.com/en-us/help/260971/description-of-cookies

- Safari (desktop): https://support.apple.com/kb/PH5042?locale=en_US

-Firefoxbrowser: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies

- Opera: https://www.opera.com/zh-cn/help

If the Personal Data Subject uses any other browser, please refer to the documentation provided by the browsers.

On SONTEC website, a Personal Data Subject may delete existing tracking technologies by clearing the cache

When a Personal Data Subject browses a webpage without logging in, we will collect cookies necessary to realize the browsing feature in order to provide relevant services to the Personal Data Subject.

Please note that if a Personal Data Subject refuses to use or remove the existing tracking technologies, it is necessary to personally change the user settings at each visit, and we may not be able to provide a quality user experience to the Personal Data Subject, and some feature may not be able to function properly.

3. How we process, share, transfer and disclose personal information

(3a)  Process

Certain features of the Platform may be provided by our third-party partners, and we may entrust partners (including technical service providers) with the processing of certain personal information of the Personal Data Subjects. For example, when you use auto-payments feature, we may ask third-party payments companies to process your credit card information so that to charge you relevant services fee as directed by you. We will sign confidentiality agreements with the third-party services providers to govern purposes of data processing, process period, and the responsibilities of both parties, and will ask the partners to process data in accordance with our requirements and this Privacy Policy. If you do not agree the partners to collect personal information necessary for the provision of relevant services, you or your customers may not be able to use the relevant services.

(3b)  Sharing

We do not share personal information with any third parties unless one or more of the following circumstances exist:

-  At the request of the Personal Data Subject, or with the prior explicit authorization or consent of the Personal Data Subject;

- Related to performance of our obligations under laws and regulations;

- Directly related to national security or national defense security;

- Directly related to public safety, public health and major public interests;

- Directly related to criminal investigation, prosecution, trials and enforcement;

- For the purpose of safeguarding the life, property and other major legitimate rights and interests of the Personal Data Subject or any other person, but it is difficult to obtain the consent of that person;

- The personal information involved is disclosed to the public by the Personal Data Subject;

- The personal information involved is collected from lawfully and publicly disclosed information.

- Sharing with our third-party partners: We will only share personal information for lawful, legitimate, necessary, specific and explicit purposes, and will only share personal information necessary to provide relevant services to you or your customers. We will not share personal information that can identify the Personal Data Subjects, unless otherwise permitted by laws or regulations. Generally, these third-party partners are also data controllers who will process personal information in their own accounts after obtaining the consent of the Personal Data Subjects. Such partners may have their own separate privacy policies and user agreements. We encourage you and your customers to read and comply with such user agreements and privacy policies. Following are details of how we share information with third-party partners:

In addition, almost all merchants will use non-SONTEC features or services when they use the Platform (including apps from Apps Store, payments gateways or logistics services providers). Please note that such features or services are provided by third parties. The rules and procedures described in this Privacy Policy do not apply to such third-party features and services. Any information you provide to third-party websites or services will be provided directly to the network operators of these services. Even if you access through the Platform, you must comply with the applicable privacy policies and user agreements (if any) of these third parties. We are not responsible for the content of any third-party websites, and third-party policies on personal information and security measures. You shall read and understand the privacy policies and user agreements of third parties before providing any personal information to them.

(3c)  Transfer

In principle, we will not transfer control of personal information to any third parties, except in the following circumstances:

- At the request of the personal information subject, or with your prior express authorization or consent;

- Related to performance of our obligations under laws and regulations;

- Directly related to national security or national defense security;

- Directly related to public safety, public health and major public interests;

- Directly related to criminal investigation, prosecution, trials and enforcement;

- For the purpose of safeguarding the life, property and other major legitimate rights and interests of the Personal Data Subject or any other person, but it is difficult to obtain the authorization and consent of that person;

- The personal information involved is disclosed to the public by the Personal Data Subject;

- The personal information involved is collected from lawfully and publicly disclosed information;

- Transfer in the event of a change of operational entities following an acquisition, merger, reorganization or bankruptcy.

Note: If transfer is necessary due to the above reasons, we will inform you of the purpose and type of transfer and transferee of the information before the transfer (we will also let you know if sensitive information is involved) and obtain your consent to such transfer, except as otherwise provided by law or regulation. The transferee will continue to perform personal information related obligations hereunder. If we go bankrupt or cease operation and there is no transferee, we will delete or anonymize your personal information.

(3d)  Public disclosure

In principle, we will not disclose your personal information to the public or undefined groups, except that we may disclose your personal information based on our agreement with you or according to applicable laws and regulations.

4. How you exercise right over your personal information

(4a) Access and amend personal information

You are entitled to access your SONTEC account at any time to view your personal information. If you find that the personal information we collect, store, use, or disclose is incorrect or incomplete, or in other circumstances stipulated by laws and regulations, you can log in to  SONTEC administrative panel and enter the "Personal Center" to amend or supplement your personal information.

If you want to access or amend your other personal information, or encounter any difficulty in exercising the above right, you can contact us and we will promptly respond to your request after verifying your identity, except as otherwise provided by law or regulation or otherwise agreed in this Privacy Policy.

(4b) Delete personal information

Under the following circumstances, you can contact us to delete your personal information, except that the data has been anonymized or as otherwise provided by law or regulation:

• We collect and use personal information in violation of any law or administrative regulation or our agreement with you;
• If we share or transfer personal information to a third party in violation of any law or regulation or our agreement with you, we will immediately stop such sharing or transfer and ask the third party to delete it promptly;
• You terminate your SONEC account and cease to use the Platform or any SONTEC products or services;
• Other circumstances as stipulated by laws and regulations.

Before deleting relevant information, we may require you to verify your identity to ensure the account security. Once verified and confirmed, we will delete your information from SONTEC products and/or server as soon as possible. However, we will retain (but not use) your contact information and transaction records within the period as permitted by law in order to prevent crimes and safeguard national security as required by regulatory authorities. Please note that we may not immediately delete the information from the backup system, and will only delete it when the backup system is updated.

(4c) Account termination

You may terminate your SONTEC account or any of our products in accordance with SONTEC Terms and any other applicable terms. You acknowledge and understand that you no longer have access to your SONTEC accounts and data relating to your SONTEC account once you terminate your SONTEC accounts. We will terminate your accounts after verifying your identity and agreeing with you on disposal of assets in your account. After termination, we will promptly delete your personal information or anonymize it unless it is necessary to retain your personal information according to any laws or regulations.

The account termination is irreversible. Once your account is terminated, we will no longer collect your personal information and will no longer provide you with our products and/or services or share any data processed by us under such product, irrespective whether you later re-activate your account under the same registration details. Therefore, please exercise caution before you terminate your account and take all necessary actions to back up important data under your account.

(4d) Restraint of automated decision-making systems

In some business functions of the Platform, we may make decisions based on automated decision mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legitimate interests, you have the right to request an explanation from us, and you can contact us using the methods provided in this Privacy Policy.

(4e) Response to requests

In order to exercise your rights over your personal information, or if you have any questions, complaints, opinions or suggestions, you can contact us using the methods provided in this Privacy Policy. To ensure security, we may request to verify your user identity before processing your request. Generally, your user identity will be verified and a reply will be provided within 15 business days upon receipt of your request.

In principle, we do not charge for your reasonable request. For repeating request in a specific period of time, we reserve the right to charge you as appropriate; for requests that require excessive technical support (e.g., the need to develop a new system or fundamentally change existing practices) or entail other significant difficulties, we will provide you with alternatives.

We will reject your request under the following circumstances:

• Related to the performance of obligations under laws and regulations;
• Directly related to national security or national defense security;
• Directly related to public safety, public health and major public interests;
• Directly related to criminal investigation, prosecution, trials and enforcement;
• There is sufficient evidence of subjective malice or abuse of rights on the part of the user;
• For the purpose of safeguarding the life, property and other major legitimate rights and interests of the user or any other person, but it is difficult to obtain the authorization and consent of that person;
• Responding to the user's request will cause serious damage to the legitimate rights and interests of the user or third parties;
• Trade secrets are involved.

Please note that you shall respond directly to requests made by your customers (which are not our direct clients) relating to their personal information. Unless we receive a request from you for assistance, we may forward any request we receive from your customers to you or ask your customers to seek help directly from you.

5. How we retain and protect personal information

(5a) Retention period

When you use the Platform and any SONTEC products and/or services, we will retain your and your customers’ personal information on behalf of you. We undertake that, we will only retain your and your customers’ personal information for such period as necessary to achieve the purposes as authorized by you and your customers hereunder, unless otherwise provided by law or regulation or otherwise authorized by the Personal Data Subjects.

If you terminate your SONTEC account or delete your information, or if we cease operation for whatever reasons, we will cease collecting your personal information and delete or anonymize personal information we have collected, in accordance with laws and regulations.

(5b) Where we store personal information

As we provide the Platform and SONTEC products and services to users in multiple jurisdictions, you acknowledge the information and data you provided to us maybe transferred to, stored or processed outside of your country. In principle, we will store your personal information in Singapore. Nonetheless, we will ensure that your personal information is adequately protected as it is in the country or region where you are located and will use encryption in cross border data transfer.

(5c) Protection of personal information

We take the personal information security very seriously. We have adopted technical security measures, appropriate organizational structure and management system and other protections in line with industry standards to prevent leak, damage, misuse, unauthorized use, disclosure or amendment of your personal information, including:

- Technical measures for data security

In order to ensure information security, we strive to take all reasonable technical measures to protect personal information, so that you and your end users' personal information will not be leaked, damaged, destroyed, or lost. We use encrypted transmission technologies such as SSL to protect the security of data transition and use appropriate protection mechanisms to prevent malicious data attacks. We adopt an encrypted storage and data permission control mechanism for personal information to prevent your and your end users' personal information from being accessed, disclosed, used or altered without authorization, or intentionally or accidentally damaged or lost.

- Organizational and management measures for data security

We have established internal policies for the safe use of data and implement strict management rules for employees or contractors who may have access to your and your customers’ information, including but not limited to implementing different access controls for different roles, signing confidentiality agreements with them, and monitoring their operations.

We provide employees with trainings on security and privacy protection and require them to complete assessments, in order to enhance their awareness of the importance of personal information protection.

- Contractual obligations for data security

Before we collect your personal information from a third party, we will expressly require the third party in writing to obtain your explicit consent before collecting and processing your and your customers' personal information, and require the third party to guarantee the in writing legitimacy and compliance of the source of personal information. In the event of breach by the third party, we will expressly hold the third party legally liable.

Before we share your and/or your customers’ personal information with our partners, we will require our partners to hold up to their obligations and responsibilities relating to information protection. To this end, we will require our partners to sign a data processing agreement or set out the terms of data protection in a cooperation agreement signed by both parties, which stipulates that partners' confidentiality obligations, including to ensure that the custody, use and transfer of information shall satisfy our requirements and subject to our review, supervision and audit, and in the event of any breach, we will hold the counterparty legally liable.

6. How do we update this Privacy Policy

We may update the terms of this Privacy Policy from time to time, and such update shall form part of this Privacy Policy. If such update results in a substantial diminution of your rights under this Privacy Policy, we will give you reasonable advance notice by posting a notice on the home page, by email or otherwise. In that case, if you do not agree with the Privacy Policy, or disagree with any updated Privacy Policy, you may stop using our products/services or terminate your SONTEC account. However, please note that this Privacy Policy shall still apply to you until you effectively terminate your SONTEC account or cease using our services.

In the event of significant or material changes, we will notify you in a prominent manner as appropriate.

Significant or material changes include but are not limited to the following circumstances:

• Our business model has changed significantly, including the way of processing personal information, type of personal information being processed, and use of personal information, etc.;
• Your right over personal information and the manner in which you may exercise such right have changed significantly;
• Our ownership structure and organizational structure have changed significantly.
• The main counterparty with whom we share, transfer, or disclose personal information has changed;
• Our responsible department, contact method or complaint channel for handling personal information issues has changed;
• The personal information security impact assessment report indicates that there is a high risk.

7. How to contact us

If you have any questions, opinions or suggestion to this Privacy Policy, please contact us as follows:

Customer service email:support@sontechk.com.hk

8. Definitions

You: the registered seller user who uses SONTEC/its employees/developers/other persons authorized to operate the Platform.

Personal information: all kinds of information recorded electronically or otherwise that can be used alone or in combination with other information to identify a specific natural person or reflect the activities of a specific natural person. Personal information under this Privacy Policy includes name, date of birth, address, contact information, communication record and content, password, transaction information, etc.

Deletion: the act of removing personal information from the system involved in the realization of routine service functions, so that it cannot be retrieved or accessed.

Anonymization: the process of technically processing personal information in an unrecoverable way that results in information that cannot identify or be associated with you.